Customer reviews of Salter & Selby Ltd

By Darren M on 21 December 2022 | Purchase not verified

From the initial search to the car being delivered the experience as been enjoyable, professional and honest. I called and spoke to Tom on Thursday and requested a viewing on my Volvo XC70 the next day, Friday. This was not a problem and i drove over to view the car. It was exactly as described and i agreed a deal. I asked Tom to deliver the car which he agreed to and did this free of charge too. I would certainly use Tom again for another car and must say also i have recommended him to family and friends. It is s refreshing change to deal with a company that puts the customer first and asserts no sales pressure or upselling techniques. You really need to give Tom and John a call and experience an honest down to earth experience when looking for your next car, i certainly will be calling them again when i am ready to change. Thank you and have a Great Christmas and Best Wishes for 2023. Darren Masters Cannock Volvo XC70

Reply from Salter & Selby Ltd on 21/12/22

An absolute pleasure to meet you Darren. Please keep in touch

By Mike D on 09 November 2022 | Purchase not verified

Over the last 10 years have purchased 5 vehicles from John and Tom, Lovely genuine people you CAN Trust, the guy's found me a lovely Low Mileage yaris at short notice, nothing too much trouble delivered the vehicle to my door vehicle looks and drives imaculate. Thanks again guy's for helping me out at short Notice, I would Highly reccomened Salter and Selby to any buyer buy with confidence. customer service is impeccable.

Reply from Salter & Selby Ltd on 11/11/22

Many thanks for the great review. Keep in touch

By Adrian W on 07 November 2022 | Purchase not verified

First class service from start to finish. Having worked in sales most of my working life I can’t be doing with all the pushy car sales people I’ve experienced in the past who try and pull the wool over your eyes. Tom & John both make the experience as it should be, pleasant, no pressure and straight forward so well done both. I would have no hesitation in recommending them & their company. Only had the car a few days but love it.

Reply from Salter & Selby Ltd on 11/11/22

We very much appreciate the super review. Keep in touch

By Jan W on 14 August 2022 | Purchase not verified

I can not fault the excellent service from Salter & Selby Ltd. After speaking with John I made an appointment to view a pre-loved Audi which I had seen online. From the moment I met with Tom, I knew that I had made the right decision/choice, he was very professional, friendly & caring all at the same time, especially so for me due to my anxiety issues. There was no pressure whilst test driving or looking round the car (sure it was meant for me!) he even pointed out a scratch on the wing, which he said would be sorted. I left a deposit. A week later Tom delivered my pristine car to my house & he completed all the relevant paperwork, sorted out the new road tax & took my old car away. What could have been a very daunting challenge for me, turned out to be an absolute pleasure! Thank you so much Tom... you're AMAZING!!

Reply from Salter & Selby Ltd on 06/06/23

A pleasure to meet you Jan. Keep in touch

By Dave B on 20 March 2022 | Purchase not verified

So the problem with this is place is it's hidden away, even when I was 100m away I wasn't sure where it was. Once I'd found them though Tom was really helpful. Everything was easy, everything promised was delivered, the car is exactly as advertised. When I'm looking again these guys will be my 1st port of call. Put simply, I've found a dealer I can trust, and the happy accident is this they also work closely with the mechanic we trust.

Reply from Salter & Selby Ltd on 22/03/22

Thanks Dave, Keep in touch. Always happy to help

By Olly T on 18 November 2021 | Purchase not verified

Many thanks John and Tom. To echo what's been said before... there is a reason these guys have Five Stars! This is the second car I've bought from Salter and Selby over the last three years and the experience has always been enjoyable. They are car enthusiasts and that professionalism and enthusiasm rubs off - it makes the experience smooth and fun. They seem to specialise in cars that doors shut with a clunk, using their experience to source vehicles that have been well cared for and had a good life. On this occasion I bought a ten year old 5 Series BMW with a full service history (including a service the day before I picked it up) and a 12 month MOT. Its fully clean and shiny, nicely prepared and runs like a dream. Exactly the same as last time, I'm very happy and would highly recommend. Thanks chaps!

Reply from Salter & Selby Ltd on 22/03/22

Many thanks for the excellent review

By James C on 08 November 2021 | Purchase not verified

This car dealership has a huge amount of excellent reviews, are they warranted? The best way to find out how good (or bad) a car dealership is how they deal with problems – well I had a problem with my vehicle! I bought a 2017 Vauxhall with around 120k miles on it around 4 months ago and on day 40 of driving it, the clutch went (outside of Salter & Selby’s (S&S) 30-day warranty period). They asked if I knew a local garage which I trusted – unfortunately I did not. I found a local place and it went in. S&S dealt with my local garage after I got in touch with them and the local garage took payment for the clutch repair (paid directly by S&S). I would note that once the car went into the garage my local garage and S&S liaised with each other exclusively – easy and issue/stress free for me. Without getting into the particulars my local garage did not do the work correctly and time was dragging on (it was also sent to a clutch & gearbox specialist), so I got in touch with S&S who (having already paid for the clutch) were shocked to learn what had happened & that the work had been paid for (>£1000) and the issue unresolved. They asked for me to bring the car in to a garage of their choice and offered me a loan vehicle. At the time there was a huge demand for new vehicles and the choice was limited. They offered me a car just before I was due to travel and I said that it wasn’t suitable for me (no isofix for the kids car seats). With <12hrs notice they sourced me a different car which suited me just fine. I used their car for a week whilst my car was in the garage. My car was repaired, S&S kept in touch with me throughout and I have to say the mechanics at the garage were fantastic too and explained everything to me very thoroughly. In summary, S&S have made a loss on this car – having paid for a new clutch, flywheel, master & slave cylinder twice. They were honest and friendly. They went out of their way to help me get a new car. I have dealt with other dealerships in the

Reply from Salter & Selby Ltd on 22/03/22

Wow! Big review. Very pleased with this part - "I usually spend a while shopping around for cars, next time I will be going straight to Salter & Selby for my next vehicle. I would never hesitate in recommending Salter and Selby to anyone."

By Graham F on 04 November 2021 | Purchase not verified

I recently acquired a used vehicle from these guys...brilliant service, nothing was too much trouble for them. Really happy with the car and after-sales service. Would highly recommend Salter & Selby.

Reply from Salter & Selby Ltd on 22/03/22

Thank you. Top customer. Keep in touch

By Anonymous on 20 October 2021 | Purchase not verified

Exceptional customer service. These guys go above and beyond with an honest no fuss customer service. Friendly, helpful and efficient I really can’t rate them highly enough! Being left extremely dissatisfied after a previous purchase from a large dealership they had a lot to do to restore my faith in the motor trade. They most certainly did going in my opinion above and beyond, let me explain. I purchased the car in April and asked if the cam belt and water pump be replaced with the service, this was done with no quibble or expense to myself. Last week, almost six months after the purchase the water pump failed 😣 and I was facing a £500 bill. I contacted Salter & Shelby to see if they could help out in any way. A truly AA response, take the car to your local garage and we’ll sort it from there! It speaks for its self, and that’s why I wouldn’t hesitate recommending these guys and be making a 520 mile round trip for my next car. 👍

Reply from Salter & Selby Ltd on 22/03/22

Excellent review. Keep in touch. Always happy to help

By Elliot D on 15 September 2021 | Purchase not verified

Absolutely splendid service from start to finish. Booked a slot to see the car and when I arrived it was exactly as described if not better. Tom was incredibly helpful and relaxed. Not your typical pushy salesman. Allowed me to look around as long as I needed and take the vehicle on a test drive. I could not find a fault with the car and all the vehicles looked very well looked after. If you want a car this is the place to get it. If I'm ever in need of another car this will be the first place I look.