Customer reviews of Salter & Selby Ltd
At Salter & Selby Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Salter & Selby Ltd
Based on 134 customer reviews
First class, excellent experience.
By Gerry J on 27 November 2017 | Verified purchase
A pleasant and genuine team. They had the vehicle I wanted and helped all the way to make the sale as easy as possible. They are not just 'sales' people, they are real enthusiasts with a real interest in cars. My experience was excellent and I certainly recommend Salter and Selby.
Fantastic service & highly recommended
By Jason H on 20 November 2017 | Verified purchase
We found this company via Auto Trader & it was the best decision that we made. When we arrived, we were immediately greater by Tom & we had a rap our straight away due to a lot of familiarities, we agreed a price for our vehicle & for theirs & within 30 minutes we were leaving in our new car & the whole process felt like 10 minutes ( it was that smooth with great customer service ). When we left the premises a slight fault occurred with the vehiclexception, so we turned around & went back. On arrival back, we spoke to Tom again & he said he would arrange for it to be rectified first thing on the Monday morning ( as it was late on the Saturday afternoon that we purchased it ) & the garage was closed. Well, all I can say is phenomenal Customer Service, true to Tom's word - he arranged it for the first thing on the Monday morning & even called us numerous times to confirm the car was fine & to confirm that the repair was rectified & to our standard (bearing in mind it was a minute fault)
A class service on the Audi A1
By Kerry B on 19 June 2021 | Purchase not verified
Just picked up an Audi A1 from Salter & Selby, a seamless process from start to finish. Both Tom and John are very helpful, no pressure and definitely not the stereotypical car salesman. Honest, reliable and most importantly got myself a great car! Thank You
By Sam L on 26 May 2021 | Purchase not verified
5* Service from start too finish. Tom was very accommodating, no pressure sale, very honest throughout with a great p/x deal too. More than happy with our purchase and will return too Salter & Selby when we are ready for our next car without a doubt. Thanks again.
By ajay o on 17 May 2021 | Purchase not verified
excellent service from this genuine dealers had a smooth deal,very patience and informative on meet ,my car is deliver on my door on time today,will buy again thank you tom
Hassle free experience
By Pete M on 02 May 2021 | Purchase not verified
It's taken a while for me to get around to this review but it was always at the back of my mind. What a refreshing experience. My son and I had been looking for a car for him for some time and travelled a lot of miles viewing. We have seen some absolute dogs and dealt with people that simply dont care what they are peddling. Having met Tony, I hope I have remembered your name right, it was a breath of fresh air. Thank God there are still people that do car about the products they are selling and want to give a service. Needless to say with no pressure sales or snide remarks that we had previously endure we bought a car. Not only that when we found a little problem Tony was as good as his word and guarantee sorting things out without quibble. My son is delighted with his purchase and looks after it as we all do with our first car. Thank you for making our day enjoyable, our purchase without worry and our support without stress. I would highly recommend these guys. Thanks Pete
By Toni B on 29 April 2021 | Purchase not verified
Buying a used car can be a very daunting experience. However at Salter & Selby LTD You receive excellent service and excellent customer service. My car was was delivered to my door nothing was too much trouble for John & Tom Really pleased with how the car looks and drives great. Highly recommend Would definitely use them again Toni
By Joe W on 11 March 2021 | Purchase not verified
Friendly approach, very fair and will look after you once you walk out the door with one of their cars. Would highly recommend buying from these guys.
5* All Round
By Alex P on 08 February 2021 | Purchase not verified
I had a great experience with John at Salter & Selby. I found the exact car I wanted in pristine condition at a very fair price. They also gave me a fair price on my part ex. The customer service and attention to detail are second to none, these guys put the main dealers to shame. The buying process was stress free and everything was ready when I arrived. There was no pressure on me to purchase the vehicle at any point during my enquiries. I would recommend this dealership to anyone. Thank you so much guys!
Superb buying experience
By Chris D on 13 August 2020 | Purchase not verified
John made our car buying experience a fantastically easy,relaxed and informative experience from start to finish. We travelled 110 miles to view and pickup our car the same day, based on the pictures on the website. In the flesh the car was so much better than the photos could portray. Absolute value for money,outstanding customer service. We will definitely be back in the future when we buy our next car. Highly recommended. Thank you for a brilliant experience.
Salter & Selby Ltd
- 0115 6919702 07441 908092
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