Customer reviews of Salter And Selby Ltd

By Jason H on 20 November 2017 | Verified purchase

We found this company via Auto Trader & it was the best decision that we made. When we arrived, we were immediately greater by Tom & we had a rap our straight away due to a lot of familiarities, we agreed a price for our vehicle & for theirs & within 30 minutes we were leaving in our new car & the whole process felt like 10 minutes ( it was that smooth with great customer service ). When we left the premises a slight fault occurred with the vehiclexception, so we turned around & went back. On arrival back, we spoke to Tom again & he said he would arrange for it to be rectified first thing on the Monday morning ( as it was late on the Saturday afternoon that we purchased it ) & the garage was closed. Well, all I can say is phenomenal Customer Service, true to Tom's word - he arranged it for the first thing on the Monday morning & even called us numerous times to confirm the car was fine & to confirm that the repair was rectified & to our standard (bearing in mind it was a minute fault)

Reply from Salter And Selby Ltd on 28/11/17

Thanks for your excellent review Jason! regards Salter and Selby Ltd

By Richard B on 15 January 2020 | Purchase not verified

Bought a Ford Focus from here yesterday and the whole experience was first class. Knowledgeable, polite and friendly people with a refreshing no pressure approach, the whole process was easy, quick and comfortable and I would highly recommend these guys to anybody. Thanks very much to you both!

By Sam and Mark L on 24 December 2019 | Purchase not verified

Absolutely superb buying experience from Salter and Selby, from start to finish! No pressure sales and car is exactly as described. Can not thank you guys enough for all your help, we will be back when it's time to look for our next car.

Reply from Salter And Selby Ltd on 14/01/20

Thank you both very much

By Kim Y on 17 December 2019 | Purchase not verified

From the very beginning of my buying experience these guys at salter and Shelby were ingredible. Staying open till late on a Saturday so I could drive from Birmingham to view and test drive a car. When I brought the car I wanted they even delivered it to me in Birmingham at a day and time to suit me. Will definitely buy my next car from them.

Reply from Salter And Selby Ltd on 14/01/20

Many thanks, It was great to meet you

By Grant T on 13 December 2019 | Purchase not verified

Recently bought an immaculate CLK from these Guys. Fantastic service all round. Interior like a new car, engine runs so smooth. Would not hesitate to purchase from them again. Thanks John & Tom.

Reply from Salter And Selby Ltd on 14/01/20

Thank you very much

By steve R on 04 October 2019 | Purchase not verified

If your looking for your next car then look no further than Salter&Selby . I've brought a few cars over the years from main dealers & smaller garages but these guys knock em all out the park no high pressure sales or bull just honest guys selling honest cars at great prices.So if you want a great car a friendly welcome and like dealing people who care then look no further i will definitely be buying my next car from Salter & Selby Many thanks to john for the friendly welcome and chats keep up the great work guys...ps john the wife loved the wine :-)

Reply from Salter And Selby Ltd on 07/10/19

Thanks Steve, great to meet you and keep in touch

By Stephen C on 01 October 2019 | Purchase not verified

I was looking for a new car after a less than pleasurable experience from a dealer. Salter and Selby were recommended to me buy a friend who used to be in the business. I dealt with John and it was a pleasure. They are very passionate about what they do and this is easy to see in the customer service they offer. I would not hesitate to buy another car from this company. They go beyond any level of service the "bigger" companies go whose version of aftercare can be questionable at the very least. I can't thank John enough for the time he took to explain things, the after care service and his non pushy approach. A pleasure to deal with.

Reply from Salter And Selby Ltd on 07/10/19

Many thanks for your superb review

By Mark R on 15 September 2019 | Purchase not verified

The service we had was fantastic,had a couple of hiccups which John sorted out straight away ..we had a problem with the car when we got home we let John know ,he got in touch with is mechanic (Steve) which he came out to us within the hour,the problem out sorted that night which was a Saturday .. couldn't of asked for better service would highly recommend Slater & Selby Mark & Selena

Reply from Salter And Selby Ltd on 07/10/19

Many thanks for taking the time to leave us a fabulous review

By Stacey N on 11 September 2019 | Purchase not verified

Exceptional customer service and after care, bought a lovely little skoda really pleased with it would recommend this dealer without hesitation and would use again

Reply from Salter And Selby Ltd on 14/09/19

Many thanks Stacey. We really appreciate your excellent review

By Barry and Samantha A on 25 May 2019 | Purchase not verified

Outstanding service!! We bought a silver 2010 beetle. The description was 100% accurate. The owners were very friendly and nice. I love my car. Thank you so much :-)

Reply from Salter And Selby Ltd on 14/09/19

Thank you for choosing us. It was a pleasure to meet you both